At Review123, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer refunds on eligible products under certain conditions. Please read the following refund policy to understand how refunds are processed, eligibility requirements, and how to initiate a refund request.

 1. Eligibility for Refunds – Refunds are available for products that meet the following criteria:

• Standard Products: Must be returned within 30 days of the delivery date in new, unused, and resalable condition with all original packaging and accessories.
• Customized Products: Non-refundable unless they are defective, damaged, or incorrect upon delivery.
• Promotional Items: If your purchase included a free promotional item, it must also be returned in new, unused condition to qualify for a refund.

 2. Non-Refundable Items

The following items are not eligible for refunds:

• Customized products (unless defective or incorrect)
• Used or damaged products (unless they arrived in such condition)
• Digital downloads or electronic products
• Gift cards or store credits

 3. How to Request a Refund

To request a refund, please follow these steps:

1. Contact Us: Email us at [email protected] or contact page with your order number, reason for the refund request, and any relevant photos (for damaged or defective items).
2. Receive Authorization: Our team will review your request and provide return/refund authorization if your item is eligible.
3. Return the Item: If your refund request involves a return, ship the item back to us according to the return instructions provided in the authorization email.

 4. Refund Processing

• Refund Method: Refunds will be issued to the original payment method used at the time of purchase.
• Processing Time: Refunds are typically processed within 5-7 business days after we receive and inspect the returned item, if applicable.

 5. Refunds for Damaged, Defective, or Incorrect Items

• Contact us within 7 days of delivery with your order number, photos of the damaged/defective item, and a description of the issue.
• After reviewing the case, we will offer a replacement, repair, or full refund.

 6. Partial Refunds

Partial refunds may be granted in the following situations:

• Returned items with missing parts or components (not due to our error).

 7. Shipping Fees and Costs

• Original Shipping Fees: Shipping fees are non-refundable unless the return is due to our error (e.g., defective or incorrect item).
• Return Shipping Costs: You are responsible for return shipping costs unless the return is due to damage, defects, or an error on our part.

 8. Refunds for Refused Shipments or Incorrect Addresses

• If a shipment is refused or undeliverable due to an incorrect address provided by the customer, any applicable refund will exclude original shipping costs.
• Additional shipping fees may apply for reshipment.

 9. Exceptions

• We reserve the right to deny a refund request if the returned item does not meet the eligibility criteria or if it is not received in resalable condition.
• Refunds may not be issued if the request is made beyond the 30-day window unless otherwise authorized.

 10. Contact Us

If you have any questions or concerns regarding this Refund Policy, please contact us:

Review123
125 S Louise St unit 205
Glendale, CA 91205

Email: [email protected]

Phone: 747-227-4733